Painting Surfaces - Ordering Information

305 Paisano NE
Albuquerque, NM 87123

Phone: 505.296-3136
FAX: 505.291-8458

Our company has been serving the craft community for over 25 years. We are family owned with two generations working together. We are constantly adding new products to our inventory and normally ship in-stock items within 2 days of receipt of your on-line order. Our experienced staff is available to answer your questions about our products and services.

WAYS TO ORDER:

Use our secure on-line ordering system.
Call or FAX your order to us at the numbers listed on this page

Already ordered online? See what you have in your shopping cart and check out.

SPECIAL ORDERS:

We can place special orders for quantities or items we do not normally stock, but credit card or money order payment in advance is required. No returns or cancellations on special orders. Please be sure of your order before submitting.

OUT-OF-STOCK ITEMS:

Items not in stock at the time of ordering will be cancelled rather than back ordered by PaintingSurfaces.com, but can be reordered immediately by the customer. Items will then be shipped under a separate shipment as soon as stock is received from our suppliers.

METHODS OF PAYMENT:

MasterCard, American Express, Discover, and Visa are accepted methods of payment on-line.
Sorry, no C.O.D.
Mailed orders should be submitted without payment. Your order will be processed and you will be notified of the total. Please include your e-mail address for faster notification. Checks are not accepted. Orders may also be faxed or e-mailed to our Customer Service e-mail link, but can not be shipped until payment by money order, credit card, or cashiers check has been received.

SALES TAX:

New Mexico state residents are charged sales tax at the current state rate. Items will be sold without tax only to those New Mexico residents who are resellers with New Mexico state permit information on file with PaintingSurfaces.com. Please call 1-505-296-3136 for information or FAX permit information to 1-505-291-8485.

RETURN POLICY:

Returned merchandise will not be accepted without prior authorization from customer service.
Requests must be made within 10 days of order receipt.
A 20% restocking charge will be assessed when returns are not a result of our error. No exceptions will be made. Copy of invoice must accompany merchandise. Credit will not be given on merchandise received in unsellable condition.
Absolutely no returns on books allowed.
No returns on special orders.

CLAIMS POLICY:

Claims for shortages must be made within 10 days of receipt of goods.
Damage in transit claims must be made with the delivering carrier, as title to the merchandise passes at the time it leaves our docks.
Carton count is essential prior to signing freight bill/UPS register. We will not be responsible for carton shortages once the freight bill has been signed as shipment received in full.

HANDLING POLICY:

While we do not require minimum orders, we must add an additional $5.00 handling charge on all orders under $25.00. You can get more for your money by making sure your order reaches $25.01instead of paying the extra handling charge.

SHIPPING POLICY:

Shipping costs are assessed as follows: Overweight or oversize charges applied by the shipper and special handling are assumed by the customer.
Actual freight may be charged on oversized (such as in some light but large items like some large bowls) or heavy weight or hazardous merchandise that will incur additional shipping charges. You will be notified by e-mail or telephone for approval of the extra charges. These are charges assessed by the shipper and must be passed on to the consumer in order to keep our prices the lowest on the web.
Hazardous Material: Material designated as Hazardous will be shipped via U.S. Postal Service due to the high freight charges by U.P.S.
APO/FPO, Hawaii, Alaska, Puerto Rico: Additional U.P.S. or Postal Air Priority charges are assessed by the shipper and will be added to total shipping.
We attempt to ship within 48-72 hours of receipt of credit card orders. Size of order and holiday seasons may impact timely shipping. Orders are shipped upon receipt of payment. Actual delivery time will vary according to distance from the state of New Mexico and U.P.S. delivery schedules.

Orders up to $25.00 add $5.00 handling plus $5.00 Shipping.
Orders $25.01 to $50.00 - $5.00 Shipping.
Orders $50.01 to $100.00 - $10.00 Shipping
Orders $100.01 to $200.00 - $20.00 Shipping
Orders $200.01 to $300.00 - $30.00 Shipping
Orders $300.01 to $400.00 - $40.00 Shipping
Orders $400.01 to $500.00 - $50.00 Shipping

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